Order Cancellation Policy

At VIE, we aim to process and deliver your orders as quickly as possible. Please review our cancellation policy below before placing an order.

 

Order Cancellation

• Orders can only be cancelled before they are processed or shipped.
• Once an order has been dispatched, it cannot be cancelled.
• To request a cancellation, please contact our customer support team as soon as possible with your order number.

 

Refunds for Cancelled Orders

• If your cancellation request is approved before shipment, a full refund will be processed.
• Refunds are issued through the original payment method used during purchase.
• Processing time for refunds may vary depending on your bank or payment provider.

 

Cash on Delivery (COD) Orders

• COD orders may be cancelled before confirmation or dispatch.
• Repeated fake or refused COD orders may result in restrictions on future purchases.

 

Delayed or Unavailable Items

• In rare cases, if an item becomes unavailable after your order is placed, VIE reserves the right to cancel the order and issue a full refund.

 

Shipping Address Changes

• Shipping addresses cannot be changed once an order has been processed or shipped.
• If you need to update your shipping address, please contact our customer support team as soon as possible.
• Address changes may only be possible if the order has not yet been processed or dispatched.

 

Contact Us

For cancellation requests or assistance, please contact us through our customer support channels.